What’s there to offer on top of a world-class billing system?

Kiran Mohan

Kiran Mohan, Marketing, Synthesis Systems

So, I was chatting with one of my friends from a large retail store last weekend and was talking about how passionate we are about the subscription industry and how good we are with the billing system. Then she said this, “Billing systems are already on the top of their game. What’s there to offer on top of a world-class billing system to make it even better?”

My short answer was

“A good billing system doesn’t mean a grand ROI”

She disagreed and gave a few examples of billion-dollar companies having their billing systems and being pretty successful globally.

My next short answer was,

“It’s not the tool, it’s the experts that counts”

She frowned. I realized my soft arrogance and corrected it.

“It’s not just the tool. It’s the tool + experts that can help you realize maximum value”

Then came my long answer on what makes a billing system implementation really successful and sustainable over a period of time. Not the best practices, but what can a company like Synthesis can offer (in fact delivered) to small and large organizations to add to the power of the billing systems and help realize the full potential of a billing system.


  1. Billing system consulting: Advisory to optimize billing system, streamline processes, and maximize revenue for your business.
  2. Billing system implementation: Seamless integration of advanced billing systems tailored to your business needs, ensuring efficient and accurate billing processes.
  3. Revenue management consulting: Strategic guidance to optimize revenue streams, enhance financial performance, and improve overall revenue management practices.
  4. Billing system optimization: Fine-tuning your billing system for improved efficiency, accuracy, and cost-effectiveness, resulting in streamlined operations and increased customer satisfaction.
  5. Billing process improvement: Identify bottlenecks and inefficiencies in your billing processes, implementing solutions that enhance speed, accuracy, and customer experience.
  6. Billing system integration: Seamlessly integrate your billing system with existing platforms, enabling data synchronization and streamlined workflows across your organization.
  7. Billing system migration: Expert assistance in migrating from legacy systems to modern billing platforms, ensuring smooth transition and minimal disruption to your operations.
  8. Billing system customization: Tailor your billing system to meet specific business requirements, including custom features, workflows, and reporting capabilities.
  9. Billing system analysis: In-depth assessment of your billing system’s performance and data analysis to identify areas for improvement and revenue optimization.
  10. Billing system audit: Comprehensive evaluation of your billing system’s accuracy, compliance, and security, providing insights for risk mitigation and process enhancements.
  11. Billing system architecture: Design and implementation of a robust and scalable billing system architecture that supports your growing business needs.
  12. Billing system automation: Streamline your billing processes with automated workflows, reducing errors, saving time, and improving overall efficiency.
  13. Billing system configuration: Expert configuration of your billing system to align with your business rules, pricing structures, and billing cycles.
  14. Billing system training: Training programs tailored to your staff’s needs, equipping them with the knowledge and skills to effectively operate and manage the billing system.
  15. Billing system support: Ongoing technical support and troubleshooting for your billing system, ensuring uninterrupted operations and timely issue resolution.
  16. Billing system upgrade: Seamless transition to the latest version of your billing system, leveraging new features and enhancements to optimize performance.
  17. Billing system performance: Analyzing and optimizing your billing system’s performance to ensure fast response times, scalability, and reliable operation.
  18. Billing system security: Implementing robust security measures to safeguard sensitive customer data and protect against potential threats or breaches.
  19. Billing system scalability: Designing and implementing a scalable billing system that accommodates your business growth and increased transaction volumes.
  20. Billing system best practices: Guidance on industry-leading billing practices and strategies, helping you achieve optimal efficiency and customer satisfaction in your billing processes.

I can add a few more, but you get the picture.

Yeah, I warned that it was a long answer. Full disclosure, I wasn’t this articulate in my first take, but I can’t be clumsy when posting a blog. Can I?

Buying a camera doesn’t make you a photographer. You need the skill. An excellent billing system doesn’t get you all the benefits overnight, you need the skills or an expert to make it happen. 

In fact, the bond will get even more tighter with new AI/ML features being released. 

Agree? It takes two.